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SHIPPING DELAYS: Up to a 3 day delay due to volume of orders being placed.
WE ARE UNABLE TO COMBINE, ADD TO OR CHANGE ORDERS AT THIS TIME.
PICK UP SERVICE: MONDAY TO FRIDAY 9am -3pm. Please allow for 24-48hrs processing time. Same day pick up unavailable.
ONLINE STORE ONLY: BROWSING NOT AVAILABLE ON PREMISES
AFTER THE FIRE - Aussie Soap Supplies 2.0
On October 9 2020, we experienced a catastrophic fire and our entire warehouses, stock and equipment were destroyed. On top of everything else 2020 threw at all of us, it certainly was devastating news.
Having to make the difficult decisions in reducing our team, closing our website and not being able to service our customers was extremely upsetting.
Early November we received the news form the accessors that the fire was caused by an electrical fault. After careful consideration the decision was made to rebuild the business from the ashes.
It won't be a quick or easy task, but we believe it to be the right thing to do in moving forward.
Since the fire, we have made so many positive steps forwards in our road to rebirth and are aiming to continue to keep you updated along the way. You can see some key steps in our progress below. Setting up our temporary premises, reopening our website, bringing back some of our key items etc! We are now in the process of drawing up plans to rebuild our old premises which will take around 12 - 18 months.
Throughout it all, we have been completely overwhelmed by the love and support we have received from everyone since the fire. Thank you for your kind messages of support and your patience too, as we rebuild our soapy business which it is very clear to us you all love and care for as much as we do.
15 June 2021
Pick Ups are back!
You asked, we listened. It was always our intention to bring back our pick up service which wasn't previously possible... UNTIL NOW!
We have fortunately gained access to a space that has now allowed us to store our pick ups and have enough space for you to easily access the building for collection.
A FEW ITEMS TO NOTE:
• Once your pick up order has been placed, an email will be delivered to you with the postal address of our temporary pick up location along with the day your order will be ready for collection.
• Orders can be collected on TUESDAY - Friday between 9am -1pm only. Please wait for an email confirming your order is ready prior to collection.
• Once on site, please sign in using the SafeWA app, ring the bell and wait for assistance.
• Minimum order amount for pick ups is $40.00.
• We are unable to add to or combine pick up orders.
• Credit card payments must be made online or payment can be made via direct deposit. Cash on collection is not available.
• No fragrance or essential oils will be on site for sampling.
• For all technical or order related queries, please get in touch via our CONTACT US page.
Thank you all once again for your patience, understanding and wonderfully encouraging messages of support that we continue to receive on our road to rebirth.
1 March 2021
Kits are Back!
Our DIY Kits are back!
This week is about to get a whole lot better... our DIY Kits are back!
We have been working super hard to get the kits back up and running for you all. You have been so patient!
17 February 2021
SFIC M&P Soap Bases are back!
We are so happy to have SFIC M&P soap bases back on our shelves... although we don't think they will be there for long!
22 January 2021
SPC M&P Soap Bases are back!
This is not a drill - SPC M&P Soap Bases are BACK! The first shipment of our Stephenson Melt and Pour soap bases IS FINALLY HERE.
We are thrilled to have a variety of soap bases back on the shelves but we are still working on re stocking our full range.
We have another shipment due in a few weeks time (COVID delays permitting), as well as the first drop of SFIC soap bases too. So much to get excited about!
13 November 2020
Our Temporary Premises
A huge step forward -
The investigation into the fire that destroyed our premises last month has now been completed. The accessors found that it was caused by an electrical fault and our insurance claim has now been approved.
This is a huge step forward and in some small way, a bit of closure too. We have been busily setting up our temporary premises and have now commenced reordering and accepting deliveriesso that we can begin to operate again soon. Our aim is to be open in a limited capacity before Christmas with items such as moulds, fragrances and some ingredients available for purchase.
Many of you have asked when our Melt and Pour soap bases will be back in stock. In our planning for the lead up to Christmas, we had just received a significant order of soap prior to the fire, which was unfortunatelyall destroyed. However, we have already placed orders with both SFIC and SPC and have our fingers crossed that they will begin to arrive close to Christmas - COVID delays permitting.
Rest assured you will be the first to know when they hit our new warehouse. We will continue to update you when we can and we thank you again for your patience and understanding.
20 October 2020
Recipe Formulary is back!
Happy to announce our website is (partially) back up and running.
We understand many of you have purchased supplies from us and have requested access to all of the free recipes on our website in order to carry on with your soapy creations.
We've been working with our tech team to have this part of our website accessible to you all and it is now available to view.
A reminder that our ordering system remains closed until we can operate in our temporary premises and no products can be purchased at this time.
We will keep you updated on our progress and thank you again for your patience and understanding.
14 October 2020
We are nothing short of being completely overwhelmed by all the love and support we have received over the last few days since the catastrophic fire that engulfed our premises. We are truly humbled.
After careful consideration we have made the decision to rebuild our business from the ashes. It won't be a quick or easy task, but we believe it to be the right thing to do in moving forward.
For now, as we continue to sort through the myriad of tasks with the support of our team, our website will remain closed and we appreciate your patience and understanding.
Rest assured that we will be back up and running as soon as we can and we will keep you in the loop along the way.
Our intention is to re-open the website and recipe formulary just as soon as we can so you have access to our information and recipes again.
It will of course be a while before we are actually 'open for business'.
Again, thank you all SO MUCH for your kind messages of support and your patience too, as we rebuild our soapy business which it is very clear to us you all love and care for as much as we and our team do.
Sincerely, David and Jude.
9 October 2020
We are devastated.
To our loyal, valued customers,
It is with heavy hearts that we announce that a fire has taken hold of our offices and warehouses early this morning. The fire emergency department are currently in attendance.
As you can imagine, on top of everything else this year has thrown at all of us, it certainly is devastating news.
We know and appreciate the loyalty and dependence you have in relying on us and there is nothing we love more than to be this point of call for you all.
Unfortunately, this morning’s situation not only affects us but you too.
For now, as we are unable to receive and process orders, our website will remain closed until further notice.
We ask for your understanding as we navigate this incredibly stressful time and we will keep you updated on the situation as much as we can.
The Aussie Soap Supplies Team
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