FAQ

Aussie Soap Supplies® warehouse is located in Kardinya, Western Australia,
not far from Fremantle.  We are not a retail store.


We do not have walk-in stores.  All of our sales are conducted through our website - there are no products to see if you are in Perth and are collecting your order.  We appreciate your understanding that we need time to invoice and pick your order prior to your arrival to collect.

For the rest of Australia - yes, website orders only!  :)


BUSINESS HOURS

OPEN: Monday to Friday - 8.30am to 3.45pm WST (last order collection time is 3.45pm please)

CLOSED: Saturday/Sunday and Public Holidays

Telephone (Business Hours WST) Telephone: (08) 9337 6446
Mobile (Business Hours): 0427 500 388

Our telephone does get REALLY busy!  If you have problems getting through it's because we are talking to customers :) 

 

LOCAL CUSTOMERS AND COLLECTION OF ORDERS

We are a Mail Order business, we do not run a Retail Store, this means you need to place your order BEFORE arranging collection of goods.

Please place your order via the website and request your preferred collection day in the comments section.  We will email confirmation and collection details.

Local Orders are available for collection by prior arrangement only - we just need to know which day you wish to collect. 

Times for Collection of Orders:  Pick Ups are available 8.30 am to 3.45 pm Weekdays

If your order is urgent please call us.

Sorry, Saturday Pick-Ups are not available due to the move to new premises in 2012.

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INTERNATIONAL ORDERS

With the launch of our new website in July 2020, International orders will be automated - more details coming shortly!

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EXPRESS ORDERS

As many orders are not able to be shipped Express Post, please request this in the Comments to Upgrade to Express.  There is a $5.00 packing fee, and please note 6kg packs of soap don't fit into a 5kg Satchel! :)  Glass, low flashpoint ingredients and bulky parcels are not able to be shipped Express.


Note:
 You will receive automated Emails from us advising you of the progress of your order.  Once your order has left the premises a completed Notice is emailed automatically this does not reflect any changes you may have made to your order after initially placing it.  Your Tax Invoice will now be available to be printed off straight from your account.  If you do not receive these emails within 24 hours, it means the email address you registered has failed and we cannot contact you, so please telephone to confirm your order.

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