Our Policies

By Asking us to Process your order, you are agreeing to abide by the terms outlined on this page.

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Pricing Policies

ALL PRICES LISTED ON THE WEBSITE INCLUDE GST and we hope this makes it easier for you to calculate the total cost of your goods. We do require receipt of payment prior to shipment of orders.

Wholesale Pricing & Discount Pricing Requests

We offer wholesale pricing to all crafters, schools and business customers. 

Being an online supplier, all our prices are wholesale. So we do not have a separate wholesale price list for raw materials or our bases.  You will achieve a deeper wholesale price break based on volume - the more you purchase for your business, the lower the kilo/liter price.

Purchasers of large volume raw materials (this includes bulk soap bases) are asked to use our website and the drop down arrows to ensure we do not already have the size/volumes required already listed. With regards to our 3 lines of Melt & Pour Soap Bases, there is a further 5% discount if purchasing 100kg of any mix of 20kg cartons which is shown on the website. If the volume required is greater than the largest quantity shown, then we ask you to input multiples of the largest quantity shown and then when in the checkout page to write in the comments section that you wish for a quotation price. Please do not request cheaper pricing if the website states there is no further discount available. There is no discounted price available on any of our kits due to the labour intensive packing.

Our minimum order is $40.00 and all products that have an applicable wholesale price break are shown on the website, just drop down the arrow to view.  You achieve the most discount by purchasing the largest size of product/ingredient.  In order to offer the best pricing to to all customers our pricing structure offers a wide range of sizes and prices so you can obtain the best price we can offer.

If the size you require is already listed on the website (ie 20kg) then no further discount is available on this item. Multiples of the largest size listed may achieve further discounts unless stated otherwise.  

There is no discounted price available on any of our kits due to the labour intensive packing.

Aussie Soap Supplies reserves the right to adjust as necessary any listed price at any time in response to raw material price increases or freight price changes.

MSDS (SDS) and Documentation Requests

Aussie Soap Supplies provides Safety Data Sheets and technical documentation for commercial ingredient sales upon request when placing the order.  If purchasing small, retail quantities of ingredients, there is a documentation charge per item to cover the labor involved in providing these.  Minimum commercial sizes vary according to product. Current as October 2016 the service fee for retrospective requests is $10.00 per product. 

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Postal/Freight Options

We offer the following options for shipment of your order, but we will always choose the most economical unless you request otherwise.

Our Freight Contract expires at the end of July each year, and we are advised of the new pricing schedules on the first business day after the increase of new rates.  The checkout can be used for a postage quote, simply log into your account and add your goods to the trolley and check the freight before submitting your order.

From January 2008 please note that there is a $5.00 Charge for each Express Post Satchel or Parcel packed due to the extra time involved in packing these safely and expediting your order in the queue.

If choosing Express Post, whilst every care is taken, we cannot insure satchels against loss or damage and therefore by requesting Express Post you are confirming that any resulting damage or loss is not recoverable from us.  Some items are not able to be shipped by Express Post and these will be deleted and you will be advised regarding this.

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Delivery Times

We aim to ship your order within 2 business days of receiving notification of payment. Please be mindful that from August to December, this time may increase due to the volume of orders. We will notify you via email if there are any expected delays or please check the front of the website.

Shipping Method Max Weight Perth Transit
Time
Rest of Australia
Transit Time
   Australia Post - eParcel up to 20kg 1-2 days 3-10 business days
Allow extra time for remote areas
 
     
   Australia Post - Express Satchels 3 or 5kg
Satchel
1 day 1-3 days
Depending on distance from City Centre
       

Remember to include our 2 business days turnaround time in your delivery calculation.

TO UPGRADE TO EXPRESS POST, PLEASE NOTE THIS REQUEST IN THE COMMENT BOX WHEN PLACING THE ORDER

The table above gives APPROXIMATE times as it does take longer to reach far North Queensland than it does for parcels to arrive in Adelaide.

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Payment Options

We do not offer credit accounts to our customers and require payment prior to shipment of goods.

Sorry, we DO NOT accept cheques at all.

Direct Deposit

Our preferred method of payment is directly into our Bank Account at the National Australia Bank.

If you are paying via Direct Deposit our account details will be confirmed on your order and notification summary so that you can go straight into your banking and pay.  If you wish to expedite your order shipment, please copy and paste the receipt onto an email so that it can ship straight away.   Do add us to your "safe senders" list so that our emails pass through your spam filter.

Credit Card

We accept either Visa or Mastercard.  If paying via Credit Card you will receive ONE debit which includes the freight and your order enters the shipping queue immediately.

We do not record your Credit Card details on our site.  Secure Credit Card payments are managed by "Braintree", a subsidiary of PayPal.

However, if you wish to send these details separately, FOR YOUR SECURITY DO NOT SEND CREDIT CARD DETAILS VIA EMAIL. Please quote your Order Number and Name, when phoning (08) 9337 6446.  We request this be done as soon as possible after placing your order to expedite shipment. We will link your order to your Credit Card details and then process it.

Credit Card Details and Declined Cards:  We take your Credit Card security very seriously and we WILL NOT telephone you (even if requested) to ascertain your card details.  Cards being declined are often due to customers accidentally entering the incorrect expiry.  We will email you if there is a problem with your card and ask you to telephone us or supply the missing data.

PayPal

After submitting your order you will be re-directed to the PayPal website where you then authorize the payment to us and complete the ordering process. 

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Credit Card Authority

We no longer offer this service to ensure the best security and peace of mind for you. 

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Minimum Order - Within Australia

From June 30, 2008 a minimum purchase of $40.00, excluding freight, applies for all postal/mail orders within Australia (all prices include GST). This does not apply to orders placed for collection from our Perth warehouse. Collection of orders is temporarily suspended.

For International Orders the Minimum is AU$100.00 exc GST and freight (from July 2008) . Please see below for further information regarding costs. However, if you are having a friend within Australia ship the order to you overseas the minimum is only $40.00 as your order is treated as a domestic order.

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How to place an Order

We offer the following ordering options for your convenience

Online Shop The fastest and easiest way of placing your order is through our shopping trolley. This will provide both of us with a written copy of the order, thereby eliminating errors and misunderstandings. Please note, there are drop down arrows so that you can view larger sizes and volume pricing options.

Our website offers a "Saved Trolley" feature - this means you can place items in the trolley and this will be held there for up to 60 days before they are automatically cleared from your trolley.

Before you begin, you need to register (or create an account) on the site and be logged in:

Here is the link

Then:
1. Mouse over the Menu at the top of any page
2. Click the category you are interest in (Note:  Most raw materials are listed under INGREDIENTS)
3. Click the item for more info on the product such as sizing and pricing
4. Drop down the arrow to choose the size
5. If you want to add more than one item, type the number into the quantity box
6. Click "add to trolley"
7. Continue your shopping
8. Click "Check Out" - it is on our one page checkout that you can check freight costs (again you must be logged in for this)
9. Select delivery and payment options and continue

Finally, you need to hit SUBMIT ORDER once you return from online payment!

Collection of Orders

Local customers are able to collect their orders by prior arrangement only. Please understand that we are not a retail outlet or shop so goods must be PRE-ORDERED prior to arranging collection. We are unable to add to or change orders at the time of collection and there is a 2 business day turnaround for all pick up orders.

Collection Times:

Tuesday, Wednesday, Thursday
9am - 1pm

 

Details for the collection point will be provided in the pick up email.

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International Orders

We do ship internationally to some countries (listed below), however due to the time involved in processing International Orders, a minimum order value of AU$100.00 excluding GST and shipping cost is required. Orders will be shipped via Insured Australia Post Mail. We require the shipment to be insured for your protection.

Mastercard and Visa Card ONLY are accepted for International Orders.  We DO NOT accept International Drafts or Telegraphic Transfers due to the transaction fees incurred.

Shipping times vary according to the destination and time of year, it is usually around 2 weeks once it leaves our premises.  Any Quarantine, Duties, Tax or Customs Fees are the responsibility of the recipient.  This varies from country to country.  The fees can be quite high. 

We ship to the below Countries via Australia Post Airmail:

Indonesia, Malaysia, New Zealand, and Singapore.

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Additions to Orders

Depending on how far your order has progressed, we may be able to add to your order. However, once your order is sealed or packed we are unable to add additional items. We may have to treat the new items as a new order, pack these in a separate box, and charge separate postal rates for the additional items. We cannot unpack a box that's already properly packed to add new items to the order.  We will of course endeavor to include an item if the order has not been packed. We usually ship within 24 hours of receiving payment, often sooner than this. We thank you for your understanding.

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Out of Stock Items

Whilst we strive to keep all items in stock at all times, we do occasionally run out of some items.  We will mark these items on the Website as soon as we are aware of this.  We will NOT process your order until we have been in contact with you via email and asked what you would like to do.  As extra postal costs would be incurred if we made two shipments, we will always contact you via email to ask you how you would like us to proceed.  You can delete the item or wait for it to come into stock. We apologise in advance for any inconvenience that this may cause you.

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Processing Times

Your parcel will usually leave our premises within 2 business days of you placing your order and receiving your payment. However, orders are often shipped sooner than this. If not, we will contact you via email to let you know of any delay.

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Specials, Offers, Flash and Frenzy Sales

We offer Monthly Specials, and these begin as close to the first of the month as possible, and finish anytime after the second last day of the calendar month.  Offers are ONLY run via our own Newsletters and Social Media - coupon codes that may be found on 'coupon websites' are gathered either by a 'bot' or entirely invented and NOT published or placed there by us.  There is no way for us to delete the erroneous listings.  We run random, but often monthly FRENZY sales with larger than usual discounts.  All goods must be paid for immediately and all sales are final.  Any faults (if the reason for the special) are listed and if possible photographed.  Faulty items are rarely listed in the frenzy sale.

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No Packaging and Handling Charges

You still pay no packaging or handling charges, as this is part of the service we offer to customers. We are currently able to source recycled packaging materials and whilst this continues there will be no change to our policy.

From January 2008 please note that there is a $5.00 Charge for each Express Satchel or Parcel packed due to the extra time involved in packing these safely and expediting your order in the queue.

If choosing Express Satchel delivery, whilst every care is taken, we cannot insure these satchels against loss or damage, and require your confirmation that you understand we are not responsible for any damage or loss if your order ships in a Satchel.

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Vegetarian and Vegan Products

All our products are suitable for Vegetarians, nearly all are Vegan friendly.  If you are Vegan please see individual ingredients - apart from honey, beeswax and milks, our products are Vegan Friendly.  If in doubt please get in touch with us.  Our Carmine Red Colorant is not made from cochineal, it is carmine in name only. 

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Quality of Our Products

We take every care to ensure what we sell is of a high quality. We make every effort to place a full and accurate description and/or graphic on the website, but if you feel there is a problem, please contact us immediately or at least within 2 working days.

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Return Policy

Due to the nature of most of our products, we regret we cannot accept return of goods.  As we cannot ensure that fragrances and perishable products have not been opened, these are not returnable. Faulty goods are replaced as per Australian Consumer Law.  No goods will be accepted for refund or replacement without prior communication. Goods must be received in the original condition in which they shipped - this means they must be re-packed using the packaging materials supplied originally. There is a restocking fee applicable.

Any request for returning stock must be made within three weeks from placing your order (this allows for shipping delivery times Australia wide).

PLEASE NOTE: We URGE you to purchase the smallest size of product available on the site to complete your own stability testing.  If you order in bulk, and decide the product/packaging is not suitable for your needs there is a 15% restocking fee applicable to UN-USED packaging returned in it's original pristine condition.  It is your responsibility to ensure the packaging is suitable for your products, therefore there is no return on bulk sizes of un-trialled packaging. 

We regret we are currently unable to supply Sniffies due to time constraints.  There is NO return of any fragrances or essential oils due to the nature of the product whether these have been opened or unopened. 

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Copyright

All material and content on this site is the exclusive property of Aussie Soap Supplies (Unless otherwise credited) and is protected by Australian and International copyright and other intellectual property laws.

The copyrighted material and content within this site may not be reproduced by any individual or entity, in whole or in part in any form whatsoever without the prior express written consent of Aussie Soap Supplies®.

Any other use, including the reproduction, modification, downloading, transferring or creation of derivative works, distribution, transmission, republication, or display of the copyrighted material and content on this site is strictly prohibited and will be fully prosecuted to the fullest extent of the law.

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Postal Address

Aussie Soap Supplies
PO Box 165
PALMYRA WA 6957

ABN: 48 257 900 509

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Privacy Statement

We regard your privacy as an important part of our relationship with you, our customer. Your personal details are treated as confidential and will never be shared or sold to any third party or organization. We no longer personally handle your Credit Card details at any point; this information is encrypted and lodged on the Braintree Payment Gateway.

When you register to use our Shopping system you must first complete the registration form and create a username and password. During registration you are required to give your personal contact information (such as name and Email address etc). We use this information to contact you regarding your order and to ship your parcel.

Storage of Your Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our website, this information is encrypted using secure socket layer technology (SSL).

Testimonials

We post customer testimonials on our website which contain first name and surname initial only so that you are not personally identifiable. If at any time you wish to have your comment removed from the site, simply email us and your comment will be removed.

Legal Statement

We reserve the right to disclose your personal information as required by law and if we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Business.

If you have any questions about security on our Website, you can email us via the Contact Us page or via our Chat Box.

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Email

If you wish to have us contact you by Email, please allow our address through your Spam Filter.

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Catalogue

We do not offer a printed catalogue. We have a complete list of available products from the link on the Home Page of our website. If you are having trouble finding the item, we have a website search engine located at the top of the left hand tool bar to assist you.

All specials and stock levels are maintained on the website so that they are kept up to date.

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