Due to the nature of most of our products, we regret we cannot accept return of goods. As we cannot ensure that fragrances and perishable products have not been opened, these are not returnable. Faulty goods are replaced as per Australian Consumer Law. No goods will be accepted for refund or replacement without prior communication. Goods must be received in the original condition in which they shipped - this means they must be re-packed using the packaging materials supplied originally.
Any request for returning stock must be made within three weeks from placing your order (this allows for shipping delivery times Australia wide).
PLEASE NOTE: We URGE you to purchase the smallest size of product available on the site to complete your own stability testing. It is your responsibility to ensure the packaging is suitable for your products, therefore there is no return on bulk sizes of un-trialled packaging.
We regret we are currently unable to supply Sniffies due to time constraints. There is NO return of any fragrances or essential oils due to the nature of the product whether these have been opened or unopened.